Refund policy

Hero Decks takes pride in the quality of every deck we produce and we want every customer to be completely satisfied with their purchase.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 30 days of delivery at office@herodecks.com with a photo of the damage and your order number. We will send a replacement at no charge.

Wrong Item Received
If you receive the wrong deck, contact us within 30 days of delivery and we will correct the order immediately at no cost to you.

General Returns
Because our playing cards are a specialty collectible product, we are unable to accept returns or exchanges on items that are in their original, unopened condition unless they are damaged or defective. All sales are final on opened decks.

How to Contact Us
Email: office@herodecks.com
We typically respond within 1–2 business days.